Daisy

UK & Ireland Shipping

Orders placed will be shipped within 3-5 working days (this may change during public holidays).

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens, we will let you know. We ask for your patience if this happens and will try our best to sort it for you. Once your order is on its way, we will be in touch again to let you know when you should expect it. If you take advantage of a discount on the site the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

International Shipping

International shipping is available, and cost will be calculated at checkout. All International items are sent tracked and signed for. Transit time will vary depending on where your painting is travelling to

Please note all taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. Please note there may be a small chance that a parcel could get stuck at customs for up to 6 weeks. This is very rare and unfortunately completely out of my control.

If you are unsatisfied with your product, please return within 14 days of purchase by registered post. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.  Should your product become damaged in transit please contact hello@amyasheart.co.uk

Certain types of items cannot be returned, e.g. custom products (such as commissions or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Return shipping charges will not be refunded unless we delivered the items to you in error. (We recommend you use a signed-for delivery service with proof of postage). Prior to returning items, you must receive authorisation from us. To request authorisation please send us an email.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.