UK & Ireland Shipping

Orders placed will be shipped within 3-5 working days (this may change during public holidays).

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens, we will let you know. We ask for your patience if this happens and will try our best to sort it for you. Once your order is on its way, we will be in touch again to let you know when you should expect it. If you take advantage of a discount on the site the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

International Shipping

International shipping is available, and cost will be calculated at checkout. All International items are sent tracked and signed for. Transit time will vary depending on where your painting is travelling to

Please note all taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. Please note there may be a small chance that a parcel could get stuck at customs for up to 6 weeks. This is very rare and unfortunately completely out of my control.

Purchasing products may be completed using the credit and debit card payment facility on the website. Should any issues around currency arise please contact Amy to discuss. Some banks may charge additional fees for transactions (i.e.: when international transactions take place)

If you are unsatisfied with your product, please return within 14 days of purchase by registered post. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.  Should your product become damaged in transit please contact hello@amyasheart.co.uk

Certain types of items cannot be returned, e.g. custom products (such as commissions or personalised items).  Please get in touch if you have questions or concerns about your specific item.

Return shipping charges will not be refunded unless we delivered the items to you in error. (We recommend you use a signed-for delivery service with proof of postage). Prior to returning items, you must receive authorisation from us. To request authorisation please send us an email.  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS

We are committed to protecting your privacy. This Privacy Policy sets out our current privacy practices with regard to the information collected when you or your computer interact with our website. By accessing this website, you acknowledge and fully understand this Privacy Policy and freely consent to the information collected. Any changes to this privacy policy, will be posted on this page.

HOW PERSONAL DATA IS COLLECTED

OrdersWhen you purchase an item from this website, personal data such as your name, address and email is given. This information is required to send your item and provide a contact to update you about your order.NewsletterIf you would like to opt-in to receiving our newsletter, your email address and name (if you wish) can be collected, to send you exciting updates on products/services, what’s happening, relevant product or service information, inform you of promotions, competitions or new features. We use Mailchimp to store your data. Details of their privacy policy can be found herehere!You have the option to opt-out from our newsletter at any time. Email hello@amyasheart.com stating ‘I wish to unsubscribe’

DATA RETENTION

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. You can request for this data to be deleted at any time, by contacting hello@amyasheart.com 

USE OF COOKIES

This website uses cookies. A cookie is a small text file that is placed on your computer’s hard drive through your web browser. Cookies are uniquely assigned to you and can only be read by a Web Server in the domain that issued the cookie to you (if you have allowed it). You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, then be aware that this may disable some of the functionality on this website. The website uses cookies to improve your browsing experience. If you would like to clarify anything not stated here in this privacy policy, please email hello@amyasheart.co.uk